1. What payment methods do you accept?

We accept various payment methods, including major credit cards (Visa, Mastercard, American Express), PayPal, and other secure online payment options. Rest assured that your payment information is kept secure through encrypted transactions.

2. Do you offer worldwide shipping?

Yes, we offer worldwide shipping. No matter where you are located, we can deliver our watches right to your doorstep. Please note that due to high volume in sales, shipping times may be extended, and delivery may take approximately 2-3 weeks. We appreciate your understanding and patience.

3. How long will it take to receive my order?

As mentioned above, delivery times may vary due to high demand. Generally, orders are processed and shipped within 1-2 business days, but please allow up to 2-3 weeks for delivery, depending on your location.

4. Can I track my order?

Yes, you will receive a tracking number via email once your order has been shipped. You can use this tracking number to monitor the status and progress of your shipment.

5. What is your return policy?

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your watch, you can initiate a return within 30 days of receiving your order. Please refer to our Return Policy for detailed instructions on how to proceed.

6. Are your watches water-resistant?

Most of our watches are water-resistant up to 3 atm (100 feet/30 meters). Each product page provides specific information about the water resistance level for that particular watch. However, please note that water resistance does not mean the watch is suitable for swimming or diving unless otherwise stated.

7. Can I change or cancel my order after it has been placed?

To provide quick and efficient service, we process orders promptly. If you need to make changes or cancel your order, please contact our customer support team at Support@ZeleeWatches.com as soon as possible. While we cannot guarantee changes after an order is placed, we will do our best to accommodate your request.

8. Are your watches adjustable for different wrist sizes?

Yes, all of our watches come with adjustable straps or bracelets, making them suitable for various wrist sizes. If you have specific concerns about the fit, feel free to contact us at Support@ZeleeWatches.com, and we'll be happy to assist you.

9. Can I contact your customer support team for assistance?

Absolutely! We are here to help. If you have any questions, concerns, or need assistance, you can reach our friendly customer support team through email at Support@ZeleeWatches.com or by using the contact form on our website's 'Support' page.


If you can't find the answer to your question in this FAQ, don't hesitate to contact us. We are committed to providing you with the best possible shopping experience and are always happy to assist with any inquiries you may have.